How to Comment or Complain
Your Comments Count
At North Wiltshire District Council we aim to provide all our residents with the best possible service at all times. There may, however, be an occasion when we don't get it quite right and you may feel you need to comment, or make a complaint, or suggest to us improvements that could be made.
This explains how you can comment, or register a complaint, and how these will be dealt with by us.
We are always seeking ways to improve our services and we know that your suggestions are a vital source of information in helping us to achieve this.
This explains how you can comment, or register a complaint, and how these will be dealt with by us.
We are always seeking ways to improve our services and we know that your suggestions are a vital source of information in helping us to achieve this.
Simply fill in our on-line comments and complaints form.
Please do not use this form if you wish to request information on a service, please use the service request form.
You will need to:-
Please do not use this form if you wish to request information on a service, please use the service request form.
You will need to:-
- tell us what the problem is
- tell us how the problem arose
- say how it has affected you
- tell us what you would like to happen
Dealing with your comments & complaints and getting a reply
You will receive an acknowledgement of your comment, complaint or suggestion within 3 working days. After that we will either write, telephone or email you within 10 working days to let you know what we are doing.
As some issues take longer to deal with than others, we may not always be able to tell you the length of time that it may take to resolve the issue. We will, however, make sure that we contact you either by letter, telephone or email to inform you of the progress so far.
We will also let your local district councillor know about the matter, unless you would prefer us not to.
As some issues take longer to deal with than others, we may not always be able to tell you the length of time that it may take to resolve the issue. We will, however, make sure that we contact you either by letter, telephone or email to inform you of the progress so far.
We will also let your local district councillor know about the matter, unless you would prefer us not to.
What if you are still unhappy about how a complaint has been dealt with?
The matter will be reviewed, and you will be informed of the result of this review within 20 working days from when you informed the Council that you did not agree with the proposed resolution.
If you are still dissatisfied, the matter will be referred to an Appeals Panel. Within two weeks of informing the Council that you were still dissatisfied, you will be informed of the Appeals Process and of any planned investigations meetings. The investigations panel will then make a decision wthin one week of the panel meeting and you will be informed, in writing, of the decision.
If you are still dissatisfied with the Appeals Committee decision you can pass your complaint to the Local Government Ombudsman www.lgo.org.uk
Feedback on the Comments Raised
A month by month breakdown will be added here by the end of July 2008.
The Local Government Ombudsman issued the following report for 2007-2008
Report 2007-2008 (PDF 1MB)
If you are still dissatisfied, the matter will be referred to an Appeals Panel. Within two weeks of informing the Council that you were still dissatisfied, you will be informed of the Appeals Process and of any planned investigations meetings. The investigations panel will then make a decision wthin one week of the panel meeting and you will be informed, in writing, of the decision.
If you are still dissatisfied with the Appeals Committee decision you can pass your complaint to the Local Government Ombudsman www.lgo.org.uk
Feedback on the Comments Raised
A month by month breakdown will be added here by the end of July 2008.
The Local Government Ombudsman issued the following report for 2007-2008
Report 2007-2008 (PDF 1MB)
How do you rate this information / service?
