Report a missed collection

If you think that your household waste collection has been missed, firstly check the list below to make sure there is not a reason why your rubbish could not be collected:

Did you put your wheeled bin out on the correct day?, bearing in mind any possible changes due to Bank Holidays.
Was your wheeled bin put out at the edge of your property, next to the public highway, or agreed collection point by 7.00am?
Was there any unacceptable waste in your rubbish?
Was the lid of your wheeled bin closed?
Was any additional waste left beside your wheeled bin?
Was any waste stuck or could have frozen or jammed in your wheeled bin?, for example: a piece of cardboard or wood.
That you have told us if you have moved to a new property.
Are there any roadworks or parked vehicles restricting access to collect the wheeled bin?

If you feel that none of the issues above explain why your waste was not collected, then please contact us by telepone on 01249 706111 or email directservices@northwilts.gov.uk

Alternatively, report the missed collection online by clicking on the link below.

Report a missed bin collection

(Choose the main category 'Rubbish, waste & recycling’ and the sub-category 'Household waste-collection' and fill in your details)