An overpayment is an amount of Benefit that has been paid, but for which there was no entitlement under the Regulations.

An example would be if a claimant failed to tell the Council that their income had increased, and a recalculation of their entitlement meant that they had been paid too much Benefit.

A fraudulent overpayment may occur when a person has deliberately provided a false statement or document, or has deliberately failed to report a change of circumstances with the intention of obtaining or retaining Benefit.

08:45 - 17:15 Monday to Thursday

08:45 - 16:45 Friday

Closed Weekends and Bank Holidays

Out of Hours Emergency Contact 01249 706111

Parking Services

North Wiltshire District Council

Monkton Park

Chippenham

Wiltshire

SN15 1ER